Returns and Exchanges
Returns
As a small business, in order to cover lost shipping costs, we charge a 10% fee on returned US orders. However, if you would like to exchange the item, you will not be charged a fee. Please note that the sender is responsible for all return and exchange shipping costs and insurance.
Please note that made-to-order items, such as most rings and custom pieces, are not eligible for return or exchange. These items will be clearly marked in the product description. We offer a 14-day return and exchange policy from the delivery date on all eligible items.
To qualify for a return, products must be unused, in perfect condition, and in their original packaging. You will also need the receipt or proof of purchase. We reserve the right to deny refunds if the jewelry does not meet these criteria.
If your return is accepted, we’ll send you instructions on how and where to send your package. Please be aware that items sent back to us without first requesting a return and items returned after the 14-day window will not be accepted.
How to Return
To initiate a return, please email hello@sabinemade.com with the subject line "Return + Order #" and attach any applicable photos. Returns must be requested within 14 days of delivery to be eligible for a refund. We cannot accept returns beyond this timeframe.
The customer is responsible for return shipping costs and insurance. Sabinemade is not liable for lost packages during the return process, so we strongly recommend insuring your package.
Exchanges
The restocking fee will be waived for all exchanges.
To initiate an exchange, please email hello@sabinemade.com with the subject line "Exchange + Order #" and attach any applicable photos. If your exchange is approved, you will be prompted via email to place a new order. Exchanges must be requested within 14 days of delivery to be eligible. We cannot accept exchanges beyond this timeframe.
Please note, we do not provide return shipping labels unless the item received is damaged. The customer is responsible for return/exchange shipping costs and insurance. Sabinemade is not liable for lost packages during the exchange process, so we strongly recommend insuring your package.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please include photos that clearly indicate the problem.
Cancellations
You have 24 hours from the time of purchase to cancel your order by emailing hello@sabinemade.com with the subject line "Cancellation + Order #."
After this window, Sabinemade reserves the right to deny cancellations, as orders typically enter production or are prepared for shipping 24 hours after being placed.
Refunds
We will notify via email you once we’ve received and inspected your return and exchange and will let you know if the refund is approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@sabinemade.com.